Policies that We follow
1. Information Types: Whenever anybody makes any queries or call us, we get their details, like names, phone numbers or email addresses etc. Otherwise, we also have their IP address, cookies in the time of any access at our website. We store pieces of information to create a database of the clients who need our help.
2. Information Usage: We take proper consent from the customer before any use of that information. It is up their choice to allow us in using them. We upgrade the website of our won. Hence, there is no way to leakage of data anyway. We store them for one year. Then we update them regularly.
4. Information Storing: We never share our database with anyone for any reason. It is used by RCI Packers and Mover or any authorised by RCI Packers and Mover only. We preserve every information with precise security for our use.
(A) Working ~
RCI Packers and Mover stepwise get towards the final result. For that, we do proper planning. Our executives contact our clients with a single call from them. They generally visit the location for a survey. Then they fix the packing date and time. Also, we take help of modern methods like whats-app for sending of pictures or quotations to our clients. Our expert officials are fast in doing all these formalities. On the packing date, we decide the date of lifting and start the move. Our transport will reach you on the pre-fixed day, and we start our loading. We take many new measures to make a damage-free shifting. Sometimes we use modern lifting devices in case of heavy lifting, like cars. We provide world-class packing every time.
(B) Payment and Billing ~
RCI Packers and Mover keep its every monetary transaction transparent till the end. We never deviate from our prices once it is fixed at the time of negotiation. We don’t hold anything hidden from our customers. Sometimes we take a 50% advance of the total charge and the rest we receive after the delivery. People also pay us fully in advance too. We raise our bills immediately after the delivery is done.
Also, we are open to all modern methods of payment. We support all the popular ways of making payments like Paytm etc. to avoid cash handling.
(C) Insurance and Claims ~
RCI Packers and Mover always recommend transit insurance for any shifting job. We do it for extra peace of mind of our customers. But it is not a compulsion for them. We offer tension free services. But many incidents may occur in transportation that causes damage to your things. We compensate such losses with the insurance taken before the move.
Moreover, we are fast in claim settlement. Many times, we do it then and there. It is another quality that made us famous in the relocation market. Always we strive to give the best solution and service to our customers.